Avanti’s oven and stove combo have been a reliable addition to my kitchen. It heats up quickly and cooks food evenly. However, the control knobs have become less responsive over time, making it challenging to set precise temperatures. While I haven’t needed to contact customer service for this issue, I hope that Avanti focuses on durability and longevity in their future products.
Problem: Surface burners do not light
Cause: Surface control has not been completely turned to the ON position.
Solution: Push in and turn control to the ON position until burner ignites, then turn control to desired flame setting.
Problem: Surface burners do not light
Cause: Burner ports are clogged.
Solution: Use a small gauge wire or needle to open ports.
Problem: Surface burners do not light
Cause: Burners not positioned properly.
Solution: Verify that the burners are positioned properly on the orifice hoods and the burners are sitting flat on the burner support with tabs engaged in slots.
Problem: Surface burners do not light
Cause: Range not set for appropriate gas input.
Solution: See range conversion section of installation manual.
Problem: Surface burners do not light
Cause: Pilot lights won’t light due to power failure.
Solution: Light pilots manually.
Problem: Surface burners do not light
Cause: Range power cord is disconnected from the outlet.
Solution: Be sure power cord is plugged into grounded outlet.
Problem: Flame burns halfway round
Cause: Burner ports are clogged.
Solution: Use a small gauge wire or needle to open ports.
Problem: Flame burns halfway round
Cause: Moisture is present after cleaning.
Solution: Lightly fan the flame and allow burner to operate until flame is full. OR dry burners thoroughly following instructions in range “Cleaning” section.
Problem: Flame burns halfway round
Cause: Range is not set for appropriate gas input.
Solution: See range conversion section of installation manual.
Problem: Flame is orange
Cause: Dust particles in main line.
Solution: Allow burner to operate for a few minutes until flame turns blue.
Problem: Flame is orange
Cause: Range is not set for appropriate gas input.
Solution: See range conversion section of installation manual.
Problem: Oven light does not work
Cause: Burned out or loose bulb.
Solution: Tighten or replace oven light bulb.
Problem: Oven or broiler does not heat
Cause: Range is not set for appropriate gas input.
Solution: See range conversion section of installation manual.
Problem: Oven or broiler does not heat
Cause: Temperature control not set properly.
Solution: Make sure temperature control is set at desired temperature.
Problem: Oven or broiler does not heat
Cause: Pilot light will not light due to power failure.
Solution: Light pilots manually.
Problem: Oven or broiler does not heat
Cause: House fuse has blown or circuit breaker has tripped.
Solution: Check/reset circuit breaker and/or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician.
Problem: Oven or broiler does not heat
Cause: Range cord is disconnected from outlet.
Solution: Be sure the power cord is plugged into a grounded outlet.
Problem: Oven temperature is inaccurate
Cause: Oven capillary bulb not positioned properly.
Solution: Verify that capillary bulb is snapped in clips straight and not touching sides or coated with oven cleaner or food.
Problem: Oven temperature is inaccurate
Cause: Temperature control not set properly.
Solution: Make sure the temperature control knob is set at the desired temperature.
Problem: Oven temperature is inaccurate
Cause: Improper use of foil.
Solution: Keep foil clear of holes in oven bottom and off of oven sides.
Problem: Oven temperature is inaccurate
Cause: Vent blocked.
Solution: Keep vent on back guard clear.
Problem: Oven temperature is inaccurate
Cause: Range not set for appropriate gas input.
Solution: See range conversion section of installation manual.
Problem: Smoke or odor on initial oven operation
Cause: This is normal.
Solution: This is normal.
Problem: Range is not level
Cause: Poor installation.
Solution: Place oven rack in center of oven. Place a level on the rack. Adjust leveling legs.
Problem: Range is not level
Cause: Kitchen cabinet misalignment may make range appear to be unleveled.
Solution: Be sure cabinets are square and have sufficient room for range clearance. Contact cabinet maker to correct problem.
Problem: Range is not level
Cause: Weak or unstable floor.
Solution: Be sure floor is level and can adequately support range. Contact carpenter to correct sagging or sloping floor.
Problem: Oven smokes excessively
Cause: Meat too close to broiler burner.
Solution: Reposition the broiler pan to provide more clearance between the meat and the broiler burner.
Problem: Oven smokes excessively
Cause: Meat not prepared properly.
Solution: Remove excess fat from meat.